Computer tune-up
Slow startup, freezing, running out of space, fans going constantly. Junk cleanup, startup programs, updates, security screening, and a performance test before I leave.
From $60 · 45–90 minCookeville, TN · Serving the Upper Cumberland
Your computer's broken.
I come to you.
On-site computer repair and IT support for homes and small businesses. Flat-rate pricing quoted before I start, plain English instead of jargon, and evening and weekend appointments because your problem didn't wait for business hours.
Flat rate — quoted up front
On-site — home or office
Evenings & weekends
You get one person
The same person answers the phone, shows up, and fixes it. No ticket queue, no handoff, no calling back to explain it all again.
You know the price first
I quote the job before I touch anything. If it turns out I can't fix it, you don't pay for the visit.
You get it in plain English
I'll tell you what broke, why, and how to keep it from happening again — without making you feel stupid about it.
What I fix
Services
Most jobs are done in a single visit. Prices below are starting prices — I'll confirm the number before I start, and if a part is needed I'll tell you the cost before ordering it.
Virus & malware removal
Pop-ups, redirects, fake "Microsoft support" warnings, browser hijacks, programs you never installed. Full scan, removal, cleanup, and a check afterward to confirm it's gone.
From $85 · 1–3 hrsWi-Fi & internet
Dead zones, drops, slow speeds, a laptop that won't connect when the phone will. Diagnosis, speed testing, router config, and coverage fixes.
From $75 · 45–90 minNew computer setup
Out of the box to fully working. Updates, security, accounts, Wi-Fi, printer, email, and the junk software stripped off. Add file transfer from the old machine.
From $75 · migration +$50Data transfer & backup
Documents, photos, music and files moved off the old computer, then a backup set up — external drive or cloud — so this is the last time you worry about it.
From $75Printers, TVs & smart devices
Printers that say offline, scanners, Roku and Fire TV, smart TVs, doorbells, thermostats, cameras, speakers, phones and tablets.
From $50 per deviceDigital safety checkup
Not sure how exposed you actually are? Password review, two-factor setup, security settings, backup check, account recovery info, and how to spot the scams going around.
$75General in-home tech help
The catch-all. "My laptop is doing something weird." "I bought a router and have no idea." "I need all of this to just work." Bring me the problem, I'll sort it out.
$75/hr · 1 hr minimumRemote support
Software problems, email, printers, browsers, accounts and settings — handled over a screen share without either of us driving anywhere.
$60/hr · 30 min minimumSmall business IT
Workstations, shared drives and printers, user accounts, office Wi-Fi, networking, documentation, and general support for offices with no IT person.
$100/hr · deployments from $100/deviceBusiness phone & VoIP
SIP and VoIP handsets, extensions, routing, phone patching, and network problems that turn out to be phone problems. Specialist work most repair shops won't touch.
$100/hrSame-day & emergency
Business down, register offline, critical workstation dead, network out during working hours. When it can't wait until Thursday.
$125/hr · after-hours from $125The fine print, up front
- Diagnostic call — $75 for anything that doesn't fit a flat-rate service, applied toward the repair when the work goes ahead.
- Parts — not included unless stated. Expensive parts are paid for before I order them.
- Your data — please keep your own backups. I'll help you set one up, but I don't guarantee data unless recovery is what you hired me for.
- Your passwords — you type them, not me. I don't keep customer credentials.
- Guarantee — 14 days on the specific work performed.
- Payment — due when the job's done. Cash, card, Venmo, Cash App, or Zelle.
Who I work with
Two kinds of calls
Homes
- It was fine yesterday and now it isn't
- Wi-Fi that drops in half the house
- Scary pop-ups and scam phone calls
- Getting photos off an old computer
- Setting up something new and never used
- Helping a parent or grandparent remotely
Small businesses
- No IT person, and something just broke
- Shared files and printers that stopped sharing
- New employee needs a working setup today
- Guest and staff Wi-Fi that actually holds up
- Backups nobody has checked in two years
- Cleaning up after a phishing email got clicked
Who's showing up
Enterprise experience, at your kitchen table.
I'm Clay. Before Hustle Hermit, I did network and desktop support inside a large hotel operation — building out convention networks, provisioning switches from the command line, running cable, and keeping hundreds of machines patched and compliant. The problems were bigger, but they were the same problems: something stopped working and somebody needed it working now.
I started Hustle Hermit because most people around here have exactly two options when their computer dies — drive it to a shop and leave it for a week, or ask a relative who "knows computers." There's room for a third one that shows up, quotes the price, and fixes it.
- Network & desktop support, Marriott International
- Active Directory, Azure AD, ServiceNow, Cisco & Aruba networking
- Endpoint security and device management at scale
- CompTIA ITF+ · CompTIA IoT Fundamentals
- Licensed Tennessee unarmed security officer
Service area
Where I drive
Based in Cookeville. Highlighted towns are same-day when I have an opening; the rest are usually next-day. Not sure if you're in range? Call and ask — the answer is usually yes.
Cookeville
Algood
Baxter
Putnam County
Monterey
Sparta
Silver Point
Buffalo Valley
Livingston
Gainesboro
Smithville
Crossville
Carthage
Byrdstown
Jamestown
McMinnville
Celina
Alexandria
Watertown
Upper Cumberland
Get in touch
Contact & hours
- BusinessHustle Hermit
- OwnerClay Spencer
- Phone(615) 307-0125
- Email[email protected]
- ServingCookeville & the Upper Cumberland, Tennessee
- VisitsOn-site at your home or office — no drop-off location
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 4:00 PM
- Sunday Closed
- After-hours & emergency by appointment
Tell me what it's doing.
Describe the problem in a text and I'll tell you what it'll take to fix — before you commit to anything.
Call (615) 307-0125 Send an email